Returns & Exchanges
At ITALIA Chains, we stand behind the craftsmanship of our Italian-made jewelry and offer a 30-day return window for all unworn items in their original packaging. We want you to wear your pieces with absolute confidence and pride.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place your jewelry in its original ITALIA Chains velvet pouch and box, ensuring all security tags remain intact and attached.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the chain, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing